FAQ
Hampshire Wedding Hire
Frequently Asked Questions
If you cannot find an answer on this page please just drop us an email using the "Contact Us" link.
Please click here to read our Terms and Conditions.
Do you have Public Liability Insurance?
YES. Most venues will ask you for a copy of this. HWH can provide you with a copy of this if required.
Do you deliver/collect?
The cost is included in some of our packages. But if you want items where delivery and collection not included we will quote you for this service.
You can collect and return items from our home in Romsey by arrangement.
How much deposit is required?
A £50 non-refundable deposit is required to secure the date. This will then be used towards full payment.
A refundable deposit (in case of loss or damage to items) will be one third the cost of hire (minimum £50). For example, if you hire £90 worth of items you will pay £120. The £30 will be refunded to you as soon as all the items are returned and checked.
How much of the deposit will you keep for damaged hire items?
We only keep what the item is worth, not the whole deposit! For example, if your deposit is £80 and just one aisle runner gets broken, we only charge a few pounds to replace the aisle runner, we do not keep the whole £80. HWH totally accept that accidents happen!
Do you hire parts of centre pieces or individual items?
YES. Just ask us for details...
Do you supply real flowers?
Due to the nature of the business HWH only supply artificial flowers.
I cannot see anything I want, can you make something for me?
No problem. If you have a theme or colour scheme and a design in mind please let us know and we will always try to make something bespoke for you. HWH works closely with it's clients to ensure you get exactly what you want.
I am on a tight budget, can you help?
No problem. HWH works closely with it's clients to ensure you get exactly what you want. Our prices are very competitive. However, if you cannot afford what you want tell us your budget and what you want and we will try to come up with something for you.
Can I keep my items?
HWH are happy to sell some smaller items at cost. Please ask for details.
Do you set up?
You can collect and return items from our home in Romsey, but we will set-up items hired by us as discussed previously with you. Some of our packages include delivery and set-up. The Starlight backdrop and some other items we like to make sure are delivered and set-up correctly, This also includes dismantling and collection by us.
Will you set up items not hired/purchased from you?
HWH are happy to help set up some items for you at no extra cost - but we will charge extra if there is a lot to do. If we do set up other items for you we ask that they are made up, organised and ready to go.
What condition are your items in?
We never hire items that are damaged or not in good condition, however, clients must accept these are hire items, not new, so items such as chair covers may have small marks on the foot socks.
When do you deliver/Can I pick up my items?
Where possible HWH try to deliver a few days before your event and we advise the same for collection. This way if there are any problems we have time to sort it out. If we are setting up for you it will generally be on the day. It is your responsibility to ensure correct venue details and times are supplied to us.
Do you supply sweets with the Candy Buffet?
To help keep your costs low we currently leave the containers to be filled by you. It is up to you what you fill the containers with, however, we advise to prevent cross contamination the containers are lined with serviettes and only sweets in wrappers are used. HWH provides a sign warning about allergies which we suggest you display. HWH will not be held liable for damage, injury or illness caused by sweets given to clients as a free gift from us or by sweets purchased and used by the client.
Do you have a commitment to recycling?
Due to the very nature of our business HWH encourages re-using and recycling where possible, this includes our products and packaging, which consequently helps us keep costs low for you the client.
What are your contact and business details?
Mark and Sarah Thistlewhite
Home: 3 Rosedale Avenue Romsey Hampshire SO51 5AR
Telephone: 0771 296 3523
Email: [email protected]